_{Carol Cho, Director of Technology, carolcho@cpm.org}

In a digital age, unexpected situations will arise beyond anyone’s control that may delay students and teachers from completing tasks as planned. Teachers using CPM eBooks should discuss an emergency plan with all of their students for completing classwork and homework if digital access is not available. These situations may arise because of a problem from CPM, but could also come from the Internet provider, from the school’s digital system, or from the home Internet system. In order to mitigate the many excuses students may have for not completing homework or classwork, the teacher should post alternatives for students to access CPM materials.

At CPM, reliable service for our customers is a priority. As such, we are continually adding more redundant services so that the possibility of an outage is lessened to almost zero. So what does a teacher do if the Internet goes out during class or in the evening when students are doing homework? Your school should decide on a procedure, posting it for all.

Possible Plans During School Time

1. Use a Document Camera to project the day’s lesson from a copy of the textbook.
2. Use an LCD projector to project the Smartboard lesson.
3. Have a set of textbooks available for emergencies.
4. If the school loses power, students whose schools allow cell phones may be able to access content through their cell phones.

Possible Plans During the Evening

1. If eBooks are unavailable, go directly to https://homework.cpm.org. All homework problems as well as hints, steps, and some answers are available. This site has never gone down and does not require a login.
2. Within a few minutes, you should be able to go to: https://freebooks.cpm.org if more information is needed.
3. If neither of the first steps works within 15 minutes, email support@cpm.org explaining any error messages you are getting.
4. If your Internet goes out at your home, try your cell phone or call a friend.